RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after 
receiving your item to request a return.

To be eligible for a return, your item must be:
- Unused and unopened
- In the same condition that you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase

Please note: For hygiene and safety reasons, we cannot accept returns 
on products that have been opened, used, or tested. Once a product 
has been opened or used, it is no longer eligible for return or refund.

To start a return, you can contact us at infoselinnne@gmail.com. 
If your return is accepted, we'll send you a return shipping label, 
as well as instructions on how and where to send your package. 
Items sent back to us without first requesting a return will not 
be accepted.

You can always contact us for any return question at 
infoselinnne@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately 
at infoselinnne@gmail.com if the item is defective, damaged, or if 
you receive the wrong item, so that we can evaluate the issue and 
make it right.

Please include photos of the damaged or defective item along with 
your order number when reaching out.

EXCEPTIONS / NON-RETURNABLE ITEMS

The following items cannot be returned:
- Opened or used beauty and personal care products
- Sale items or items purchased with a discount code
- Gift cards
- Free promotional items

Please get in touch at infoselinnne@gmail.com if you have questions 
or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the 
item you have (if eligible), and once the return is accepted, make 
a separate purchase for the new item.

REFUNDS

We will notify you once we've received and inspected your return, 
and let you know if the refund was approved or not. If approved, 
you'll be automatically refunded on your original payment method 
within 10 business days.

Please remember it can take some time for your bank or credit card 
company to process and post the refund too. If more than 15 business 
days have passed since we've approved your return, please contact 
us at infoselinnne@gmail.com.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for 
returning your item, unless the item is defective, damaged, or 
incorrect (in which case Selinne will cover the return shipping).

Original shipping fees are non-refundable.

CONTACT US

If you have any questions about our Return & Refund Policy, please 
contact us at:

Email: infoselinnne@gmail.com